Processing Time

Orders are processed Monday through Friday during business hours (excluding holidays).

Orders typically ship within 1–2 business days. During high-volume periods (like holidays or product launches), processing times may be slightly longer.

Please note: once your order ships, it may take 24–48 hours for tracking updates to appear as carriers receive and scan packages.

Shipping Rates & Delivery Estimates

Shipping costs and delivery timelines are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after shipment):

• Standard Shipping: 7–11 business days
• Expedited Shipping: 2–3 business days

Delivery times are estimates and not guaranteed.

Pre-Orders & Backordered Items

If your order includes a pre-order or backordered item, the estimated ship date will be listed on the product page.

Orders containing pre-order items may ship together once all items are available, unless otherwise noted.

Address Accuracy

Please double-check your shipping address at checkout. We’re unable to guarantee changes once an order has been placed.

Hedley & Bennett is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Shipping Delays

Once your order has shipped, it is in the hands of the carrier. While we do our best to ensure timely delivery, Hedley & Bennett is not responsible for delays caused by shipping carriers, weather, or other factors outside our control.

Lost or Stolen Packages

If your tracking shows your package as delivered but you haven’t received it, please:

1. Check with neighbors or your building
2. Contact the carrier directly

If you still need help, reach out to our team—we’re happy to assist.